A New Star Shines: Meet Yolanda, Our New Welcome Team Coordinator
At Shoup Legal, our Welcome Team is here to help our clients as soon as they call our office or walk through our doors. We couldn’t do what we do without our fantastic team, and they continue to exceed expectations with everything they do. In May, we added Yolanda to our team as our new Welcome Team Coordinator, and she has been wowing us and our clients since day one.
For nearly 20 years, Yolanda worked as a mortgage banker. In 2010, she decided to start a new venture and began working as an interpreter for Spanish speaking workers’ compensation clients since she is fluent in Spanish. She would attend clients’ medical appointments and any deposition preparation meetings to interpret for them and ensure they fully understood everything said. She learned a great deal about the legal field while in this position.
Yolanda began working as a veterinary recruiter after working as an interpreter for several years. She helped link veterinary students with potential job opportunities, attempting to place them in their dream offices. While she enjoyed this job, she quickly realized she missed working in the legal field, which led her to Shoup Legal. Yolanda started working with us this past May and has showcased her customer service skills daily since joining our team.
Yolanda loves interacting with and assisting clients, especially when she can help a Spanish-speaking client understand a concept that didn’t previously make sense to them. She’s friendly, easy-going, and will listen intently to our clients’ needs so she can deliver the best service possible. She knows from experience how difficult it can be after losing a loved one and wants to comfort all who need it.
Outside of work, Yolanda loves horseback riding and spending time with her family. She and her husband have seven grandchildren, with Yolanda’s youngest being 2 years old. They definitely stay busy with their kids and grandchildren. We’re so excited to have Yolanda on the team and watch as she grows in her new role!